Through the use of proprietary and off-the-shelf software products, combined with sophisticated hardware and on-site personnel, Alchemy can fully monitor your equipment and applications. Services are customizable and scalable to customer needs. Below is a sample monitoring package:
|
| Monitoring Services |
|
|
|
• |
Five hours of 'anytime' support
|
|
• |
Discounts off our standard pricing on additional hours needed
|
|
• |
7/24 Hours On-Site Technical Support
|
|
• |
Access to Web Based Trouble Ticketing System
|
|
• |
On-line, Real time Bandwidth Reports
|
|
• |
4 hour trouble response time
|
|
• |
48 hour service/upgrade response time
|
|
|
• |
Enhanced Server/Network Monitoring
- Connectivity Monitoring
- Software Services Monitoring
- Disk Space
- Load/CPU
- Processes integrity (credit card processing, etc.)
|
|
• |
Access to Emergency Hardware Equipment On-Site
|
|
|
 |
| Network Services |
|
Alchemy provides redundant, scalable network solutions to ensure your business is up and running 24x7. We can grow our flexibly-priced connectivity with your business. Alchemy assures you will stay connected to the Internet by providing redundant connectivity from four of the industry's most reliable bandwidth providers. In the unlikely event that one of these providers goes down, the other three concurrently running providers ensure your Web site experiences no downtime.
|
|
|
 |
| Security Services |
|
Alchemy can provide fully managed firewall solutions over a variety of hardware and software. This service includes the equipment rental, installation, and management of the device, software, and services.
|
|
|
 |
| Storage Services |
|
Alchemy provides an on-the-spot solution to a growing business concern: where to store all that data? Alchemy's TeraByte SAN and NAS solutions provide fully redundant mass storage for Alchemy clientele. Clients can now store large amounts of data easily and cost effectively for UNIX, NT and other environments. This comprehensive system allows real time access to stored data so that it is immediately available for distribution. Our storage services provide you with cost-effective and worry-free scalability for your e-business.
|
|
|
 |
| Application Services |
|
Alchemy has a world-class programming team that can assist your business with such applications solutions as data base management, web based email, traffic management and statistical analysis. These services are industry proven and currently in use by many of Alchemy's IDC clients.
|
|
|
 |
| Reporting |
|
Alchemy's clients can logon to our reporting services to receive real-time information on bandwidth usage. Our comprehensive reporting shows data in a table or graphical format, and is available in real-time, or for a selected date range.
|
|
|
|
|
