Managed Support
Through the use of proprietary and off-the-shelf software products, combined with sophisticated hardware and knowledgeable on-site personnel, Alchemy can fully monitor your equipment and applications. Services are customizable and scalable to customer needs. Below is a sample monitoring package:
Network Operations Center
Alchemy Communications employs three times as many System Administrators and Network Engineers in its Network Operation Centers as the standard deployment found in most Data Centers. These highly skilled staff members are on duty around the clock, 24/7 365 days of the year. They are constantly monitoring Alchemy's network and physical well-being and take immediate action when a problem is detected.
Server Monitoring
Alchemy Communications uses state of the art custom in-house monitoring solutions. We can monitor every aspect of your e-business, from simple connectivity checks to web site content checking to detailed server load metrics. Thresholds and error conditions can be set to send notifications when an error occurs and when the server recovers.
Network Services
Alchemy provides redundant, scalable network solutions to ensure your business is up and running 24x7. We can grow our flexibly-priced connectivity with your business. Alchemy assures you will stay connected to the Internet by providing redundant connectivity from four of the industry's most reliable bandwidth providers. In the unlikely event that one of these providers goes down, the other three concurrently running providers ensure your web site experiences no downtime.
Storage Services
Alchemy provides an on-the-spot solution to a growing business concern: where to store all that data? Alchemy's TeraByte SAN and NAS solutions provide fully redundant mass storage for Alchemy clientele. Clients can now store large amounts of data easily and cost effectively for UNIX, NT and other environments. This comprehensive system allows real time access to stored data so that it is immediately available for distribution. Our storage services provide you with cost-effective and worry-free scalability for your e-business.
Network Monitoring
In addition to monitoring network ports and services such as FTP, SSH, HTTP, and other network-based applications, we offer several other custom network based monitoring services. We offer state of the art virus/spam monitoring and filtering as well as security services including Intrusion Detection Systems and stateful packet inspection.
Bandwidth Monitoring
We have developed in-house bandwidth metering tools that don't just measure usage and provide billing information. These advanced tools also provide our NOC staff with rapid response network traffic and health readings. Our software utilizes advanced heuristics to detect bandwidth spikes that may indicate problems on the network before they affect the
bottom line.
Security Services
Alchemy can provide fully managed firewall solutions over a variety of hardware and software. This service includes the equipment rental, installation, and management of the device, software, and services.
Application Services
Alchemy has a world-class programming team that can assist your business with such applications solutions as data base management, web based email, traffic management and statistical analysis. These services are industry proven and currently in use by many of Alchemy's IDC clients.
Reporting
Alchemy's clients can logon to our reporting services to receive real-time information on bandwidth usage. Our comprehensive reporting shows data in a table or graphical format, and is available in real-time, or for a selected date range.
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