With regard to the financial difficulties experienced by some of the larger collocation providers, how can I be assured of Alchemy Communications' stability?

Alchemy was incorporated in 1995 and is a privately held growing and profitable company. During our more than ten year history of operation we have always kept the bottom line in mind without compromising service to our customers. Our philosophy has been of control growth to meet the needs of our customers while still allowing Alchemy the ability to give each customer the best in personal attention.

Your facilities are located in Southern California, how safe will my equipment be during an earthquake?

Alchemy's Internet Data Centers (IDCs) are located below ground in seismically qualified buildings. Our Downtown IDC is located in a building built to withstand most natural disasters including magnitude earthquakes; according to county reports the LAX IDC is located in a building that is not near any know earthquake faults.

Is there a meeting room at Alchemy's IDC?

All Alchemy IDCs have facility boardrooms that seat eight and are available for customer use. Although the boardrooms are often available for impromptu meetings, Alchemy's customers can schedule meetings in this room by contacting their Alchemy representative.

For wireless needs, does Alchemy have experience utilizing building rooftop access?

Alchemy is experience utilized rooftop access for wireless technology and has done so for many customers.

What is the level of expertise of the NOC Technical Staff?

Alchemy's diversely trained teams of Technicians and Engineers have expertise in most major technology disciplines, including: Linux, Sun Solaris, SGI IRIX, Windows NT/2000 Server, Cisco Hardware, Extreme Networks, Foundry Networks, and Oracle.

What are the standard products included in your data center space offering?

Alchemy sells the following:

Single server space ¼, ½ or full rack ½ or full cabinet Private cage space (standard & custom)

Do you offer Internet connectivity?

All of the above data center space can be purchased with or without Internet connectivity and bandwidth (we are "carrier neutral'). We offer very high quality blended bandwidth made up of top providers. Utilizing our network architecture and advanced routing technologies, we are able to route data through the Internet in a manner that minimizes the use of congested public exchanges and peering points. This optimal routing of data over the matrix of networks that makeup the Internet enables higher transmission speeds, lower instances of data packet loss and greater quality of service.

What type of managed services do you offer?

Alchemy’s managed services include server monitoring, site network administration, firewall services, backup services, load balancing services, storage services and custom designed customer specific services.

What Web streaming services do you offer?

Alchemy offers end-to-end video and audio web streaming services that include Storage, Encoding, Web Site Integration, Live Streaming, On-demand Streaming, and detailed Reporting.

What level of expertise do the Network Operations Center (NOC) technical staff have?

Alchemy's technical staff has a very high level of expertise and experience. Years of working with a large variety of customers from high traffic well know sites to smaller lesser known sites has allowed Alchemy’s staff to gain useful cutting edge real world knowledge of servers, equipment and the Internet. Alchemy uses this knowledge to deliver an outstanding operational record for our customers.

What type of fire suppression system does your data center have?

Alchemy's data centers utilize fire suppression systems that are multi-zoned, dry pipe, pre-action fire suppression systems. They are activated via under-floor and over-head smoke detectors. Only when zones have been activated by smoke do the pipes fill with water. If caps get melted by heat, water will only be sprayed in the impacted areas. The systems are monitored 24x7.

Does your Data Centers have security?

Around the clock personnel control access to Alchemy's Internet Data Centers. Additionally, on site personnel monitor our data center 24x7 through security cameras inside the facility.

Does your IDCs have back up power back?

Yes they do. Our buildings have UPS systems backed up by diesel generators.